Returns and Refund policy

Last updated 10 July 2026

This policy covers screens that arrive dead, damaged in transit, or wrong, for every buyer. Faults that appear later in use are covered by our 90 day warranty, and, for consumers, the two year legal guarantee. If you bought as a consumer you also have a 14 day right to change your mind, set out below.

1. Change of mind (consumers)

If you bought as a consumer, you can cancel your order within 14 days without giving a reason. The 14 days run from the day you, or someone you name, receive the goods. To cancel, send us a clear statement, for example an email to info@fixera.store, or use the model form below. Return the goods within 14 days of telling us; you pay the return postage. We refund you within 14 days of being informed, by the same method you paid with, including the standard delivery cost, and we may wait until the goods are back with us. Keep the screens unfitted and undamaged so they can be checked; you are liable for any loss in value from handling beyond inspecting them.

This 14 day right is a consumer right and does not apply to business purchases. Businesses should order the models and quantities they need.

Model cancellation form. To: Fonora OÜ, Riia 20, 51010 Tartu, Estonia, info@fixera.store. I hereby give notice that I withdraw from my contract of sale of the following goods: [order number and item]. Ordered on / received on: [date]. Name: [your name]. Address: [your address]. Date: [date]. Signature (only if on paper).

2. Dead on arrival, transit damage, and wrong items

Transit damage or a wrong item: tell us within 72 hours of delivery, with photos, and before you fit the screen.
Dead on arrival, a screen that fails its first test out of the box: tell us within 7 days of delivery, before fitting, with a photo or short video of the fault.

Test each unit before you fit it. We cannot cover a screen that was installed without testing.

If you bought as a consumer, these reporting windows are to help us act fast; they do not limit your 14 day right to change your mind or your two year legal guarantee, which apply regardless.

3. How to start a return (RMA)

Every return needs an RMA number first. Contact us at info@fixera.store or +372 56200246 with your order number, the model, and a short description of the fault with photos or a video. We send you an RMA number and return instructions. Do not ship anything back before you have the number.

Return the unit in its original packaging with the QC sticker intact.
Pack it so it cannot move or flex in transit.

4. What we do

On a confirmed dead on arrival, transit damage, or wrong item, we replace it or credit you, our choice, and we pay the return shipping with a prepaid label.
If we test the unit and find no fault, or find damage caused after delivery, we return it to you and the return shipping is at your cost.

We test returned units on arrival. Typical turnaround is 1 to 3 working days from the day it reaches us.

5. Refunds

Where we agree a refund rather than a replacement or credit, we process it within 14 days of receiving the returned unit, back to your original payment method or by bank transfer.

6. What is not covered here

Faults that appear later in normal use are a warranty matter, not a return. See Warranty and RMA. Physical damage, cracked glass, liquid damage, and incorrect installation are not covered; the warranty page lists these in full.

7. If we cannot agree (consumers)

Please contact us first at info@fixera.store or +372 56200246; we reply to consumer complaints within 15 days. If we still cannot resolve it, you can turn to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority (TTJA), Endla 10a, 10122 Tallinn, Estonia. It handles disputes where the value is at least 20 euros, and the procedure is free. Details: https://ttja.ee/en/consumer-disputes-committee.