How to ship broken iPhone screens across the EU

You ship broken iPhone screens across the EU as a normal tracked parcel. Accept your quote, print the prepaid inbound label Fixera adds to the confirmation, and the box travels to Tartu with no customs, no import duty and no broker, because it never leaves the single market. This guide is the logistics side of a buyback: the label, transit times by country, the invoice, and tracking. For the full sell walkthrough, from quote to payout, read how to sell broken iPhone screens in the EU.

How do I get a shipping label for broken screens?

You get the label by accepting your quote. Fixera adds a prepaid inbound label to the confirmation, you print it and stick it on the box. The label is free for new buyback clients and for any order of €200 or more. Below that on a repeat order, you can use the Fixera label with the cost netted off your payout, or ship on your own account, whichever is cheaper for the parcel. Either way the tracking number is on the shipment from the moment it leaves your counter.

Price your models and lock the rate on the instant quote flow first. The quote holds for 14 days, so the number you accept is the number you are paid on, even while the parcel is in transit.

Which EU countries can ship to Fixera, and how long does it take?

Any repair shop inside the EU can ship to Fixera, because the whole route stays inside the single market and the customs union. A parcel from Vilnius, Munich, Rotterdam, Lisbon or Dublin crosses no border on the way to Tartu. The table below is a rough guide, not a guarantee. Actual times depend on the carrier and the collection cut-off on the day you drop the box.

Is there any customs paperwork inside the EU?

No. Broken screens moving between two EU countries are an intra-community movement of goods, so there is no export declaration, no HS code to file, and no import VAT or duty at a frontier. That is the practical reason to keep the sale inside the EU. An overseas buyer means a customs broker, import VAT, and a hold at the border before anyone grades your panels. Inside the single market the parcel just moves.

How does VAT work on the invoice?

For a VAT registered business in another EU member state, the sale runs under the reverse charge: you invoice Fixera without adding VAT and account for it in your own return. You give Fixera a valid VAT number, Fixera checks it against VIES, and the trade runs net. Prices are quoted ex VAT throughout. If your number does not validate, the terms are confirmed before you ship, so nothing on the payout is a surprise. The full mechanism, in both directions, is in reverse charge VAT on phone screens in the EU.

How should I pack the box for transit?

Pack each panel flat so the flex is not bent and the glass edge is not loaded, fill the voids so nothing shifts, and use a rigid box rather than a padded envelope. A panel that arrives with a fresh crease across the flex grades lower than the one you sent, and that is on the packing, not the grader. The full method, foam, pairing and labelling, is in the packing guide.

How do I track the parcel, and what happens when it lands?

The tracking number is on the shipment from dispatch, so you follow it to Tartu the same way you follow any tracked parcel. On arrival Fixera grades each panel unit by unit with its own report, and the payout is processed the same business day the batch is graded, which is the day it lands. You have a dispute window before any money moves, so the condition you shipped is the condition you are paid on. The money flow itself, quote to bank transfer, is covered in how buyback payout and the price lock work.

FAQ

Do I pay for shipping when I sell screens to Fixera?

No, not on a qualifying order. The prepaid inbound label is free for new buyback clients and for any order of €200 or more. On smaller repeat orders you use the Fixera label netted off the payout, or ship on your own account.

How long does transit to Tartu take?

About 1 to 2 business days from the Baltics and nearby countries, 2 to 3 from central and western Europe, and 3 to 4 from the south and the outer EU. Transit does not move your price, because the quote is locked for 14 days.

Is there customs paperwork when I ship inside the EU?

No. Screens moving between EU countries stay inside the single market, so there is no export declaration, no duty and no import VAT at a border.

Can I use my own courier instead of the Fixera label?

Yes. On orders below the free label threshold you can ship on your own account if it is cheaper, or use the prepaid Fixera label with the cost netted off your payout. Keep the parcel tracked either way.

Where Fixera fits

Fixera, the trade name of Fonora OU in Tartu, Estonia, buys broken original iPhone and Samsung Galaxy screens from repair shops across the EU. The shipping side is deliberately simple: a prepaid tracked label, no customs inside the single market, reverse charge on the invoice for a validated VAT number, and a 14 day lock that holds your rate while the box is in transit. Price your models and get the label on the instant quote flow.