Terms & Conditions
Last updated: 16.07.2026
1. General
These Terms and Conditions govern all transactions between Fixera, which is a business service operated by Fonora OÜ (registry code 17285917, VAT EE102881994, registered address: Riia 20, 51010 Tartu, Estonia) (“we” or “us”), and the customer (“you”).
Our services include purchasing used mobile device displays (LCD/OLED screen assemblies) from you (“buyback service”) and refurbishing your broken displays to return to you (“refurbishment service”). We do not buy, sell, or service entire devices, only screens/displays. By using our services, you confirm that you are acting in a business capacity (B2B), and you agree to these terms. All references to “displays” or “screens” in these terms mean mobile device screen assemblies only (not whole phones or devices).
Definitions used throughout these Terms:
“Business Day” means Monday to Friday, excluding public holidays in Estonia.
“Notice Email” means the email address you provide in your order/quote request, shipping documentation, or any other written communication with us, or any updated email you later provide in writing.
“Scrap” means any non-original (aftermarket) display, or any item determined to have zero refurbishing or buyback value due to non-original status, as classified during our inspection process.
“First Order” means the first buyback order or refurbishment order you place with us, whichever occurs first.
Our services include purchasing used mobile device displays (LCD/OLED screen assemblies) from you (“buyback service”) and refurbishing your broken displays to return to you (“refurbishment service”). We do not buy, sell, or service entire devices, only screens/displays. By using our services, you confirm that you are acting in a business capacity (B2B), and you agree to these terms. All references to “displays” or “screens” in these terms mean mobile device screen assemblies only (not whole phones or devices).
Definitions used throughout these Terms:
“Business Day” means Monday to Friday, excluding public holidays in Estonia.
“Notice Email” means the email address you provide in your order/quote request, shipping documentation, or any other written communication with us, or any updated email you later provide in writing.
“Scrap” means any non-original (aftermarket) display, or any item determined to have zero refurbishing or buyback value due to non-original status, as classified during our inspection process.
“First Order” means the first buyback order or refurbishment order you place with us, whichever occurs first.
2. Quotes and Orders
You may request a quote for our buyback or refurbishment services through our website (for example, by using our online calculator). Quotes are based on the model, quantity, and condition information you provide. Quotes are valid for 14 days (price-lock period) unless otherwise stated. If we do not receive your displays within that period, or if the actual items received differ from what was described, we reserve the right to adjust the pricing as needed (see Sections 6 and 7 below for details). We also reserve the right to reject or return any items that we cannot process (e.g. unsupported models or displays that violate these terms).
2.1 Prices, Currency and VAT
Unless expressly stated otherwise, all quotes and prices are in EUR and are exclusive of VAT and any shipping/insurance costs. VAT is applied according to applicable law. If you provide a valid EU VAT number and the transaction qualifies for reverse-charge, VAT may be invoiced at 0% and accounted for by you. If reverse-charge does not apply, Estonian VAT (or other applicable VAT) may be added to the invoice. You are responsible for providing correct invoicing details (including legal name, registry code, and VAT number where applicable). Any VAT treatment shown on an invoice (including any self-billing invoice) reflects the parties’ position based on the information provided and applicable law. If a correction is required by law or tax authority guidance, the parties will cooperate to issue corrected invoices/credit notes.
2.2 Billing Method (Buyback)
For buyback transactions, you must select your preferred billing method during the quote/order process: (a) “Self-Billing” (you authorize Fonora OÜ to issue the invoice on your behalf), or (b) “Customer-Issued Invoice” (you issue the invoice to Fonora OÜ yourself). Your selection (or any later change agreed by us in writing) applies to the relevant buyback order and determines the invoicing requirements and payout process in Section 6. You must not issue an invoice where Self-Billing applies, and you must issue an invoice where Customer-Issued Invoice applies. Billing Method cannot be changed after we issue the Buyback Report for that order, unless we agree otherwise in writing.
3. Shipping & Handling
When sending displays to us, you are responsible for packaging them securely to prevent damage in transit. Follow any packaging guidelines we provide. Include any required documentation or reference numbers so we can identify your shipment. For buyback orders quoted at €200 or more we book a DPD courier to collect your parcel from your address on a date you choose; below that you arrange a tracked shipment to us or add a paid pickup.
Do not send entire devices, batteries, or any items other than the agreed-upon screens, such items will not be processed. Unless we explicitly agree otherwise, you are responsible for all shipping costs and insurance. You bear the risk of loss or damage to the displays until they are delivered to us. We strongly recommend using a tracked and insured shipment method.
We are not liable for displays that are lost or damaged before arriving at our facility. If we receive items that were not agreed or quoted (including any whole devices), we will list them in the report or notify you in writing. Unless you request return in writing within the dispute window in Section 4.3 and pay the return shipping costs, you authorize us to recycle such items. If return shipping is not paid within 5 business days after our request for payment (or within the dispute window, whichever is later), you authorize us to recycle the items.
Do not send entire devices, batteries, or any items other than the agreed-upon screens, such items will not be processed. Unless we explicitly agree otherwise, you are responsible for all shipping costs and insurance. You bear the risk of loss or damage to the displays until they are delivered to us. We strongly recommend using a tracked and insured shipment method.
We are not liable for displays that are lost or damaged before arriving at our facility. If we receive items that were not agreed or quoted (including any whole devices), we will list them in the report or notify you in writing. Unless you request return in writing within the dispute window in Section 4.3 and pay the return shipping costs, you authorize us to recycle such items. If return shipping is not paid within 5 business days after our request for payment (or within the dispute window, whichever is later), you authorize us to recycle the items.
4. Inspection and Reports
Once your shipment arrives, we will inspect and evaluate each display. This process includes checking the authenticity of each screen (to determine if it is an original/OEM part or a non-original aftermarket part) and testing its functional condition to the extent possible.
4.1 Inspection and Grading
Each display is verified and graded based on its condition. We test the screen’s functionality (e.g. the LCD/OLED illumination, touch responsiveness) and examine its physical state (e.g. cracks in glass, damage to flex cables or connectors). We also determine whether the display is an original part or non-original (aftermarket). Original screens are eligible for our services (buyback or refurbishing); non-original screens are not eligible for refurbishment or buyback except for recycling. If we encounter any discrepancies (for example, if the models or quantities don’t match your order, or if items are missing), we will adjust our evaluation and inform you.
4.2 Reporting
After inspection, we will provide you with a detailed report of our evaluation. The content of the report depends on the service:
• Buyback Report: Lists each display model, its grade (condition category), the quantity of each, the unit price we offer per display, and the total amount for those displays. This report represents our final offer to purchase the screens you sent, based on their actual condition.
• Refurbishment Report: Lists each display model and quantity, the refurbishing price per unit (as quoted), and indicates whether each display is suitable for refurbishing. In this report we will clearly note any displays that cannot be refurbished (for example, due to being non-original or having damage beyond what refurbishing can fix). Any such ineligible displays will be marked accordingly (e.g. categorized as “Scrap” or noted as not refurbishable).
Timing: The report will generally be sent on the same business day as inspection, and in any event no later than 3 business days after we receive the shipment.
• Buyback Report: Lists each display model, its grade (condition category), the quantity of each, the unit price we offer per display, and the total amount for those displays. This report represents our final offer to purchase the screens you sent, based on their actual condition.
• Refurbishment Report: Lists each display model and quantity, the refurbishing price per unit (as quoted), and indicates whether each display is suitable for refurbishing. In this report we will clearly note any displays that cannot be refurbished (for example, due to being non-original or having damage beyond what refurbishing can fix). Any such ineligible displays will be marked accordingly (e.g. categorized as “Scrap” or noted as not refurbishable).
Timing: The report will generally be sent on the same business day as inspection, and in any event no later than 3 business days after we receive the shipment.
4.3 Discrepancies or Ineligible Items
If any item you sent is not as described in the order/quote (wrong model, different quantity, etc.), or if any displays are in a condition that prevents us from processing them, we will adjust the report and pricing accordingly and we will notify you by sending the report to your Notice Email (as defined in Notices) (or otherwise by email under the Notices clause). The report constitutes written notice. You must raise any dispute or objection to the report in writing (email is acceptable; see Notices) within 3 business days of the report being sent; otherwise, the report (including any adjusted pricing and classifications) is deemed accepted.
During the dispute period (and while any dispute is being resolved), we may pause processing, payout, and/or return shipping for the affected items until the dispute is resolved.
Displays that we cannot process or that were not originally agreed upon will be handled as follows: We will list such items in the report or otherwise notify you in writing. Unless you request return in writing within the dispute window and pay the return shipping costs, you authorize us to recycle such items. If return shipping is not paid within 5 business days after our request for payment (or within the dispute window, whichever is later), you authorize us to recycle the items.
During the dispute period (and while any dispute is being resolved), we may pause processing, payout, and/or return shipping for the affected items until the dispute is resolved.
Displays that we cannot process or that were not originally agreed upon will be handled as follows: We will list such items in the report or otherwise notify you in writing. Unless you request return in writing within the dispute window and pay the return shipping costs, you authorize us to recycle such items. If return shipping is not paid within 5 business days after our request for payment (or within the dispute window, whichever is later), you authorize us to recycle the items.
4.4 Non-Original Displays (Scrap)
We only accept original (OEM) displays for both buyback and refurbishing. Any non-original (aftermarket) displays you send will not be refurbished or credited. These will be classified as “Scrap.” Scrap displays are only those screens that are non-genuine aftermarket units (or otherwise determined to have zero refurbishing value due to non-original status). No original display will be categorized as Scrap solely due to its condition, if an original display is severely damaged beyond repair, it will be noted in the report (and may be deemed not refurbishable), but it remains identified as an original part (not “Scrap”).
Default handling: All Scrap displays are recycled and are not returned.
Return by request: If you require the return of any Scrap displays, you must notify us in writing within the dispute window stated in Section 4.3. If return is requested, you are responsible for all return shipping costs, and we will return Scrap displays together with the rest of the shipment where practical. If return shipping is not paid within 5 business days of our request, we may recycle the Scrap displays.
Default handling: All Scrap displays are recycled and are not returned.
Return by request: If you require the return of any Scrap displays, you must notify us in writing within the dispute window stated in Section 4.3. If return is requested, you are responsible for all return shipping costs, and we will return Scrap displays together with the rest of the shipment where practical. If return shipping is not paid within 5 business days of our request, we may recycle the Scrap displays.
5. Warranty and Returns
We stand by the quality of the items we sell and the services we provide. Any refurbished display we return to you, or any replacement display/item we sell to you, is covered by our warranty. This warranty applies only to the specific display or service provided, it does not extend to your entire device or any other parts.
Our warranty terms are as follows:
• Warranty Period: We offer a warranty for a period of 90 days (3 months) from the date the refurbished display is delivered back to you, or from the date of purchase of any replacement item from us. During this period, if the display fails or exhibits a defect that is related to our refurbishing service or a part we provided, we will repair or replace it at no additional cost.
• Eligibility Conditions: To be eligible for a warranty claim, the display must not have been physically damaged or misused after we returned it to you. The display must also not have been tampered with or repaired by you or any third party after our service. For instance, if you or another technician attempted any repair on the screen after our refurbishing, or if the screen was cracked or damaged due to an accident or improper handling post-service, this warranty is void.
• Scope of Warranty: Our warranty covers only the work and parts that we supplied or serviced. This means we will address issues related only to the refurbished display itself. The warranty does not cover any damage to the device in which the screen is installed, or any other components of that device. Additionally, any pre-existing issues not related to the display, or issues caused by other faulty parts in your device, are outside the scope of our warranty.
• Warranty Claims: If you believe a refurbished or purchased display is defective under our warranty, you must notify us within the warranty period and provide details of the issue. We may require you to return the display to us for inspection. If a defect covered by warranty is confirmed, we will, at our discretion, either re-perform the refurbishment service, provide a repaired or replacement display, or issue a refund for the service/item. This will be done free of charge. The repaired or replaced item will continue to be covered under the original warranty term (for example, if a repair is done 60 days into the warranty, you still have 30 days left of coverage for the replacement).
• No Other Warranties: Aside from the explicit warranty provided for our products and services above, we make no other warranties, express or implied. In a business-to-business transaction, there are no implied warranties of merchantability or fitness for a particular purpose beyond what is stated for the specific refurbished part or service.
Our warranty terms are as follows:
• Warranty Period: We offer a warranty for a period of 90 days (3 months) from the date the refurbished display is delivered back to you, or from the date of purchase of any replacement item from us. During this period, if the display fails or exhibits a defect that is related to our refurbishing service or a part we provided, we will repair or replace it at no additional cost.
• Eligibility Conditions: To be eligible for a warranty claim, the display must not have been physically damaged or misused after we returned it to you. The display must also not have been tampered with or repaired by you or any third party after our service. For instance, if you or another technician attempted any repair on the screen after our refurbishing, or if the screen was cracked or damaged due to an accident or improper handling post-service, this warranty is void.
• Scope of Warranty: Our warranty covers only the work and parts that we supplied or serviced. This means we will address issues related only to the refurbished display itself. The warranty does not cover any damage to the device in which the screen is installed, or any other components of that device. Additionally, any pre-existing issues not related to the display, or issues caused by other faulty parts in your device, are outside the scope of our warranty.
• Warranty Claims: If you believe a refurbished or purchased display is defective under our warranty, you must notify us within the warranty period and provide details of the issue. We may require you to return the display to us for inspection. If a defect covered by warranty is confirmed, we will, at our discretion, either re-perform the refurbishment service, provide a repaired or replacement display, or issue a refund for the service/item. This will be done free of charge. The repaired or replaced item will continue to be covered under the original warranty term (for example, if a repair is done 60 days into the warranty, you still have 30 days left of coverage for the replacement).
• No Other Warranties: Aside from the explicit warranty provided for our products and services above, we make no other warranties, express or implied. In a business-to-business transaction, there are no implied warranties of merchantability or fitness for a particular purpose beyond what is stated for the specific refurbished part or service.
6. Broken Display Buyback Service
If you are using our LCD/screen buyback service (selling your broken or used original screens to us), the following terms apply:
6.1 Evaluation and Quote
After we receive your displays for buyback, we will inspect them as described in Section 4. We will then generate a Buyback Report (see Section 4.2) which serves as our final evaluation and offer to purchase those screens. This report will detail the model, grade, and quantity of each screen and our price for each. If the final evaluation differs from the initial quote you received (for example, if some screens are found to be non-original or in worse condition than expected), the report will reflect adjusted prices or categorizations. We will send you this report/offer for your review, clearly explaining any changes from the original quote (whether due to quantity discrepancies, model differences, or condition issues). We will also identify any items that were reclassified (e.g. any screens we found to be non-original will be listed as Scrap with no payout).
6.2 Acceptance, Invoicing and Payout
You do not need to accept a Buyback Report that matches or beats your quote. If the final total value is the same as or higher than the initial quote, the report is accepted automatically and we proceed to payment without waiting. You may still dispute it within the dispute period in Section 4.3, and we will correct any confirmed error. If the final total is lower than the initial quote, we require your explicit acceptance before paying.
Invoicing depends on your selected Billing Method (Section 2.2):
(a) Self-Billing: we will issue a self-billing invoice on your behalf in accordance with Section 6.3, and you must not issue a separate invoice for the same transaction.
(b) Customer-Issued Invoice: you must issue and deliver your invoice to Fonora OÜ for the accepted Buyback Report total. We are not required to make payment until we receive a valid invoice containing correct legal/VAT details.
A Buyback Report is Accepted when either (a) the final total value is the same as or higher than the initial quote, in which case it is accepted automatically when the report is issued, or (b) you confirm acceptance in writing, which we require when the final total is lower than the initial quote. In all cases you may dispute the report within the dispute period in Section 4.3, and we will correct any confirmed error before or after payment.
Invoicing depends on your selected Billing Method (Section 2.2):
(a) Self-Billing: we will issue a self-billing invoice on your behalf in accordance with Section 6.3, and you must not issue a separate invoice for the same transaction.
(b) Customer-Issued Invoice: you must issue and deliver your invoice to Fonora OÜ for the accepted Buyback Report total. We are not required to make payment until we receive a valid invoice containing correct legal/VAT details.
A Buyback Report is Accepted when either (a) the final total value is the same as or higher than the initial quote, in which case it is accepted automatically when the report is issued, or (b) you confirm acceptance in writing, which we require when the final total is lower than the initial quote. In all cases you may dispute the report within the dispute period in Section 4.3, and we will correct any confirmed error before or after payment.
6.3 Self-Billing (Optional)
If you selected Self-Billing under Section 2.2, you authorize Fonora OÜ to issue invoices on your behalf for buyback transactions (“Self-Billing Invoices”), to the extent permitted by applicable law. By selecting Self-Billing, you agree to this self-billing arrangement and to accept Self-Billing Invoices issued by us for the transaction. You agree that the Self-Billing Invoice issued by us constitutes the invoice for the transaction and that you will not issue a separate invoice for the same transaction. You must promptly notify us in writing of any changes to your legal name, registry details, VAT number, VAT status, or billing address. If a correction is required, we may issue a corrected Self-Billing Invoice and/or a credit note.
7. Refurbishment Service Terms
If you are using our display refurbishment service (sending us your broken original screens for us to refurbish and return), the following terms apply:
7.1 Service Scope
Our refurbishment service is limited to LCD/OLED display assemblies for mobile devices. We do not refurbish entire phones, tablets, or any other types of devices. The service involves us repairing the display component you send, typically by replacing the broken front glass and/or other necessary display components, and returning the refurbished display to you. We only refurbish original screens; any aftermarket (non-genuine) screens received will not be refurbished (see Section 4.4 regarding Scrap). If you inadvertently send any item that is not an original screen or is not a screen at all, that item will not be serviced. By sending us screens for refurbishing, you acknowledge that the screens are your property and are original parts suitable for refurbishment. We do not provide any disassembly or reassembly service on your device, you are responsible for removing the screens from your devices and reinstalling them after refurbishment (or otherwise handling your devices). Our responsibility is solely for the screens while in our possession and for the refurbishing work on those screens.
7.2 Turnaround Time:
We aim to complete the refurbishing of your displays promptly. Our standard turnaround time for refurbishment is 2 business days from the date we receive your screens. This does not include return shipping time. Turnaround time can vary based on the quantity of screens, the complexity of refurbishing required, and our current workload. If you have a particularly large order or an urgent need, we will discuss an estimated timeline with you. While we strive to meet the estimated turnaround, please understand that delays can occur (for example, if replacement parts are in short supply, or if we encounter technical difficulties). We will keep you informed if there are any significant delays. If, for any reason, a delay occurs that pushes the turnaround significantly beyond the initial estimate, you have the right to inquire and we will provide an updated delivery estimate. However, minor reasonable delays do not entitle you to cancel the service or refuse payment for completed work, as long as we fulfill the service within a reasonable extended time.
7.3 Quality and Testing
Quality is of paramount importance in our refurbishment service. For each display we refurbish, we use high-quality replacement materials (such as glass, OCA adhesive, frames, etc.) to ensure the refurbished screen performs and looks as close to original as possible. Before returning the screens to you, we test each refurbished display thoroughly. This testing includes checking the display output (brightness, color accuracy, no lines or dead pixels), touch functionality, and any other relevant functions to ensure everything works correctly. We also visually inspect the screen for proper assembly (no lifting edges, no dust or bubbles under the new glass, etc.). Only screens that pass our quality control are returned to you as “refurbished.” If a screen cannot be successfully refurbished to our quality standard, we will note it as such (and handle it per Sections 7.5 and 7.6 below).
7.4 Pricing & Payment
The price for the refurbishment service is a fixed fee per unit and is communicated to you upfront when you get a quote on our website or through our sales team. You will know the refurbishing fee for each model of display before you send us your items. This price generally includes all parts and labor required to refurbish the screen. The only reasons this price would change are: (a) if the model or quantity of screens we receive does not match what was quoted (in which case we will adjust the invoice accordingly, using the per-unit prices that were in effect at the time of the quote), (b) if some of your screens turn out to be ineligible for refurbishing (for example, if some are non-original, or the LCD is too damaged to repair, in such cases those specific units will not be charged the refurbishing fee since we cannot refurbish them), or (c) if your screens arrive after the 14-day price lock period and our standard refurbishing prices for those models have changed in the interim (market prices for parts and services can fluctuate). In scenario (c), we will inform you of the updated price before proceeding with the service. In all cases, we will be transparent about any change in pricing and the reasons for it. You will not be hit with hidden fees, any adjustments will be communicated via the Refurbishment Report or directly by our team for your approval.
After we complete the refurbishment service, we will issue you an invoice for the work performed. All refurbishment invoices are issued by Fonora OÜ (registry code 17285917, VAT EE102881994, Riia 20, 51010 Tartu, Estonia). The invoice will list the number of screens refurbished and the unit price (as agreed or as adjusted per the above circumstances), and it will not include any screens that we could not refurbish (you won’t be charged for those). Payment terms for the invoice are Net 7 days, meaning you are required to pay in full within 7 calendar days from the invoice date, unless we have agreed in writing to different payment terms. We typically accept payment by bank transfer or other agreed methods. All prices and payments are in the currency specified in the invoice (default is Euro (EUR) unless otherwise stated). If you have established credit terms or an account with us, those terms will be honored as agreed; otherwise, payment is due as described. Important: We will generally not dispatch your refurbished screens for return shipping until payment for the service is received (especially for first-time or non-credit customers). If payment is significantly delayed, we may hold on to the refurbished items until payment is settled, or exercise our rights under Section 7.7 regarding late payments.
After we complete the refurbishment service, we will issue you an invoice for the work performed. All refurbishment invoices are issued by Fonora OÜ (registry code 17285917, VAT EE102881994, Riia 20, 51010 Tartu, Estonia). The invoice will list the number of screens refurbished and the unit price (as agreed or as adjusted per the above circumstances), and it will not include any screens that we could not refurbish (you won’t be charged for those). Payment terms for the invoice are Net 7 days, meaning you are required to pay in full within 7 calendar days from the invoice date, unless we have agreed in writing to different payment terms. We typically accept payment by bank transfer or other agreed methods. All prices and payments are in the currency specified in the invoice (default is Euro (EUR) unless otherwise stated). If you have established credit terms or an account with us, those terms will be honored as agreed; otherwise, payment is due as described. Important: We will generally not dispatch your refurbished screens for return shipping until payment for the service is received (especially for first-time or non-credit customers). If payment is significantly delayed, we may hold on to the refurbished items until payment is settled, or exercise our rights under Section 7.7 regarding late payments.
7.5 Return of Screens
Once the refurbishing work is completed (and any outstanding invoices are paid), we will arrange to ship the screens back to you. We will use the return shipping address and method you provided or that we agreed upon. The cost of return shipping may have been included in our service quote or discussed separately; if you are responsible for return shipping costs, that will be clearly communicated beforehand. We will pack the refurbished screens securely for transit. If any screens were determined to be non-original or otherwise not refurbishable, those items will be handled as stated in the report and in these Terms. Once we hand over the package to the courier for return, we will provide you with tracking information. The risk of loss for the returned items passes back to you once we hand them to the courier (though we will assist in resolving courier issues if they arise). It is your responsibility to inspect the returned screens upon receipt and to promptly notify us if there are any issues or discrepancies with the order.
Non-original (Scrap) screens are handled under Section 4.4.
Non-original (Scrap) screens are handled under Section 4.4.
7.6 Liability for Refurbishing Process
We take care in handling your displays, but refurbishing broken screens involves technical risk and a display can break or become non-functional during the refurbishment process. You acknowledge that not every display can be successfully refurbished.
If a display becomes non-functional during our refurbishment process, we will inform you and treat that unit as non-functional during processing. For that specific unit, we will provide one of the following remedies (at our discretion):
1. Invoice Deduction: We will deduct the current buyback value of that exact model (as per our buyback price list in effect on the processing day) from your refurbishment invoice; or
2. Replacement Unit: We will return an equivalent already-refurbished original display of the same model instead of the display you sent. The original display will not be returned and may be retained for parts or recycling. The refurbishing fee for that unit remains fully payable, as the service is completed by supplying a refurbished replacement display.
This remedy is your exclusive compensation for a display that becomes non-functional during the refurbishment process. We do not provide additional compensation for the original unit’s market value, labor already performed, lost profit, or any downstream costs.
We are not responsible for indirect or consequential losses, including loss of revenue, business interruption, delays, or third-party claims. If a refurbished screen later fails due to our workmanship, our responsibility is limited to the warranty remedies in Section 5. In any event, our total aggregate liability under these Terms is capped at the total amount you paid us for the specific service or item in question. Nothing in these Terms limits liability for gross negligence or willful misconduct, or any liability that cannot be excluded under applicable law.
If a display becomes non-functional during our refurbishment process, we will inform you and treat that unit as non-functional during processing. For that specific unit, we will provide one of the following remedies (at our discretion):
1. Invoice Deduction: We will deduct the current buyback value of that exact model (as per our buyback price list in effect on the processing day) from your refurbishment invoice; or
2. Replacement Unit: We will return an equivalent already-refurbished original display of the same model instead of the display you sent. The original display will not be returned and may be retained for parts or recycling. The refurbishing fee for that unit remains fully payable, as the service is completed by supplying a refurbished replacement display.
This remedy is your exclusive compensation for a display that becomes non-functional during the refurbishment process. We do not provide additional compensation for the original unit’s market value, labor already performed, lost profit, or any downstream costs.
We are not responsible for indirect or consequential losses, including loss of revenue, business interruption, delays, or third-party claims. If a refurbished screen later fails due to our workmanship, our responsibility is limited to the warranty remedies in Section 5. In any event, our total aggregate liability under these Terms is capped at the total amount you paid us for the specific service or item in question. Nothing in these Terms limits liability for gross negligence or willful misconduct, or any liability that cannot be excluded under applicable law.
7.7 Late Payment
Timely payment for our services is essential. If you fail to pay any invoice for refurbishing services (or any other amount due to us) by the due date, we reserve the right to charge interest on the overdue amount at the maximum rate permitted by law. This late payment interest will accrue from the day after the payment was due until the date we receive full payment. Interest will be calculated on a daily basis on the outstanding balance. In addition to interest, you will be responsible for any reasonable costs of collection we incur in recovering the debt (such as legal fees or debt recovery agency costs), as permitted by law. We also reserve the right to suspend or withhold any further services or shipments to you if you have outstanding past-due invoices. Consistently late payments or non-payments may result in termination of any ongoing agreements with you and refusal of future orders. We value our business relationship and will usually send reminders if a payment is overdue, but please understand it is ultimately your responsibility to pay on time to avoid these charges and disruptions.
8. Miscellaneous
Notices: Any notice, dispute, instruction, or other communication required to be “in writing” under these Terms may be made by email. Our notice address is info@fixera.store. You must provide and maintain a valid email address for notices; notices sent to the latest email address you provided are deemed received. Your ‘Notice Email’ is the email address you provide in your order/quote request, shipping documentation, or any other written communication with us (or any updated email you later provide in writing). An email notice is deemed received on the next business day after sending, unless the sender receives an automatic delivery failure message. A report or instruction sent by email under these Terms constitutes valid written notice and starts any applicable response or dispute period.
Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Estonia. Any disputes arising under or in connection with these terms, if not resolved amicably, shall be subject to the exclusive jurisdiction of the competent courts in Estonia.
Force Majeure: We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to courier/carrier disruptions, power or equipment failures, shortages of materials, fire, flood, war, strikes, governmental actions, or other similar events. During a force majeure event, our obligations are suspended to the extent affected. If the force majeure event continues for more than 30 days, either party may terminate the affected order by written notice; in that case, you remain responsible for payment for services already performed and costs already incurred.
Limitation of Liability: Except as expressly stated in these Terms (including Section 7.6), we are not liable for indirect, consequential, or special damages, including loss of profit, loss of revenue, business interruption, or third-party claims. Our aggregate liability is limited as stated in Section 7.6, and applies regardless of the legal basis of the claim (contract, tort, or otherwise), to the maximum extent permitted by law.
Amendments: We reserve the right to update or modify these Terms and Conditions from time to time. Any revised terms will be made available to you (for example, by posting an update on our website or via email). For ongoing or active orders, the terms in effect at the time of the order will apply. Continuing to engage in new transactions with us after changes to these terms constitutes acceptance of the updated Terms and Conditions.
Entire Agreement: These Terms and Conditions, together with any specific order agreements (such as accepted quotes, invoices, or other written agreements specific to a transaction), constitute the entire agreement between you and Fonora OÜ (registry code 17285917, VAT EE102881994, Riia 20, 51010 Tartu, Estonia) for that transaction. They supersede any prior understandings or communications regarding the transaction. In case of any conflict between these general Terms and any specific written agreement or quote for a particular order, the specific terms of that order will prevail to the extent of the conflict.
Severability: If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, that provision shall be modified or limited to the minimum extent necessary (or severed, if required) so that the remainder of the terms will continue in full force and effect. Any invalid or unenforceable part shall not affect the validity of the rest of the agreement.
Limitation Period for Claims: Any claim arising from a transaction under these terms (except for claims related to non-payment) must be brought within 12 months from the date of the relevant transaction, or it will be deemed waived and time-barred. This limitation is to ensure that issues are raised and dealt with promptly.
Acceptance of Terms: By sending us your screens for service, or by selling your screens to us, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have signed a separate service contract or agreement with us, these terms will apply in addition to any specific terms in that contract (and will govern except to the extent any separate contract explicitly overrides these terms).
Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Estonia. Any disputes arising under or in connection with these terms, if not resolved amicably, shall be subject to the exclusive jurisdiction of the competent courts in Estonia.
Force Majeure: We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to courier/carrier disruptions, power or equipment failures, shortages of materials, fire, flood, war, strikes, governmental actions, or other similar events. During a force majeure event, our obligations are suspended to the extent affected. If the force majeure event continues for more than 30 days, either party may terminate the affected order by written notice; in that case, you remain responsible for payment for services already performed and costs already incurred.
Limitation of Liability: Except as expressly stated in these Terms (including Section 7.6), we are not liable for indirect, consequential, or special damages, including loss of profit, loss of revenue, business interruption, or third-party claims. Our aggregate liability is limited as stated in Section 7.6, and applies regardless of the legal basis of the claim (contract, tort, or otherwise), to the maximum extent permitted by law.
Amendments: We reserve the right to update or modify these Terms and Conditions from time to time. Any revised terms will be made available to you (for example, by posting an update on our website or via email). For ongoing or active orders, the terms in effect at the time of the order will apply. Continuing to engage in new transactions with us after changes to these terms constitutes acceptance of the updated Terms and Conditions.
Entire Agreement: These Terms and Conditions, together with any specific order agreements (such as accepted quotes, invoices, or other written agreements specific to a transaction), constitute the entire agreement between you and Fonora OÜ (registry code 17285917, VAT EE102881994, Riia 20, 51010 Tartu, Estonia) for that transaction. They supersede any prior understandings or communications regarding the transaction. In case of any conflict between these general Terms and any specific written agreement or quote for a particular order, the specific terms of that order will prevail to the extent of the conflict.
Severability: If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, that provision shall be modified or limited to the minimum extent necessary (or severed, if required) so that the remainder of the terms will continue in full force and effect. Any invalid or unenforceable part shall not affect the validity of the rest of the agreement.
Limitation Period for Claims: Any claim arising from a transaction under these terms (except for claims related to non-payment) must be brought within 12 months from the date of the relevant transaction, or it will be deemed waived and time-barred. This limitation is to ensure that issues are raised and dealt with promptly.
Acceptance of Terms: By sending us your screens for service, or by selling your screens to us, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have signed a separate service contract or agreement with us, these terms will apply in addition to any specific terms in that contract (and will govern except to the extent any separate contract explicitly overrides these terms).